Cancellations & Refunds:

Cancel your order anytime before it ships free of charge (exceptions apply ex. custom order)

If you want to cancel your order before it ships, please contact us immediately. Support@storit.shop or +44 7814788404

If you are wondering if your item(s) are eligible for cancellation or return, we invite you to contact us at your soonest convenience.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@storit.shop.

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take the next steps.

Exceptions / non-returnable items


Certain types of items cannot be returned, contact us to see if your item is eligible.

Unfortunately, we cannot accept returns on gift cards.

Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@jadede.shop.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns or exchange process.

Not all orders are eligible for return once they have been shipped. We order our products directly from the manufacturer. Therefore if the manufacturer will not permit us to return a product, we can not offer you a return. Please reach out for the individual policy for the product you have purchased.

Due to increasing LTL & Freight costs, all returns will incur a 25% cancellation fee + the return shipping costs. We can work with you depending on the situation, please contact us.

Shipping Times

We are always doing our 110% best to get your order to your sooner than expected. We can only provide estimated shipping times as they are different depending on the time of the year and the size or type of product. These times may change or vary with little to no notice due to but not limited to (supply chain issues, lack of material, and an overwhelming demand on shipping)

Please Read the Following

When you are making a purchase from storit, you are acknowledging the following of the Exchange Agreement:

  • I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to storit within 24 hours of the product being delivered.
  • I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
  • I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
  • I understand that if my order has left the warehouse, that I am unable to receive a full refund. 
  • I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 20%. 
  • I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of storit.
  • I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of storit (such as manufacturing and logistical constraints of our partner companies)

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to Support@jadede.shop and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 



Warranty

Warranties vary depending upon the manufacturer – see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The storit default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page. 

Nearly all of our products have guarantee warranty policies – meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end – please see individual product pages for details. 

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

All customers agree that they have read, understand, and agree to the terms stated above. 

Chargebacks

Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact Support@storit.shop for any questions.